Each item has a 24 hour rental duration (excluding Silver Cradle and Dessert Cart, which are also available for 12 hours). Items must be dropped back within the 24-hour (or 12-hour) time period of when the item was picked up/delivered. Any time after the 24-hour (or 12-hour) period counts as a new day and will be charged accordingly. Delivery option is available but will cost extra, please contact us for delivery estimate. Read below for full policy details. Feel free to reach out with any questions.
Décor Rental Policy & Terms of Service
Rental Period
All décor rentals are provided in 24-hour rental periods. The rental period begins at the agreed-upon pickup or delivery time and ends exactly 24 hours later, unless otherwise stated in writing.
Customer Responsibility
The customer assumes full responsibility for all rented items from the time they are picked up or delivered until they are returned and inspected by our team.
Customers agree to:
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Handle all rental items with reasonable care.
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Keep items clean, secure, and protected from damage.
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Use rental items only for their intended purpose.
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Ensure all items are returned together at the scheduled return time.
Late Returns
All rental items must be returned by the agreed-upon return time.
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Any item returned after the 24-hour rental period will automatically incur an additional full-day rental charge for each additional 24-hour period, or portion thereof, until the item is returned.
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Late fees are non-negotiable unless prior arrangements have been approved in writing.
Damaged or Missing Items
All rental items are inspected before and after each rental.
If any item is returned:
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Broken
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Damaged
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Stained
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Altered
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Missing parts or accessories
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In a condition different from when it was rented
the customer agrees to pay the full replacement value of the item, regardless of the original rental price.
Normal wear from proper use is expected; however, damage resulting from negligence, misuse, improper handling, weather exposure, theft, or accidents is the customer's financial responsibility.
Lost or Unreturned Items
Any item that is not returned will be considered lost after a reasonable period determined by the business.
The customer will be charged:
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The full replacement value of the item
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Any outstanding rental fees incurred until the item is replaced or the replacement value has been paid.
Cleaning
Items should be returned in the same general condition in which they were received.
Excessively dirty items requiring unusual cleaning may be subject to an additional cleaning fee at the discretion of the business.
Inspection
All returned items will be inspected upon return. Damage may not be immediately visible, and a complete inspection may take up to 48 hours. Any applicable charges will be communicated to the customer following inspection.
Payment Authorization
By renting from our business, the customer authorizes us to charge the payment method on file for:
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Additional rental days due to late returns
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Replacement costs for damaged or lost items
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Cleaning fees, if applicable
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Any unpaid rental balances
Liability
The customer accepts full responsibility for the safe use of all rented décor items. Our business is not responsible for any injury, property damage, or loss resulting from the use or misuse of rented items.
Agreement
By booking a rental with us or accepting possession of the rental items, the customer acknowledges that they have read, understood, and agree to abide by these Rental Terms and Conditions.